Prerequisites
A Claude Enterprise plan with Primary Owner access to claude.ai
The Compliance API enabled for your organization by Anthropic (required for the compliance scopes)
read:analyticsread:compliance_activitiesread:compliance_org_dataread:compliance_org_settingsread:compliance_user_data
Setup Instructions
Create the API Key
1
Confirm Compliance API eligibility
The compliance scopes require the Compliance API to be enabled for your organization by Anthropic. Contact your Anthropic account team to enable it before minting the key.
Anthropic enables the Compliance API for Enterprise organizations that use a parent organization — an umbrella organization that contains one or more sub-organizations, used by larger enterprises to segment teams or departments. This is a property of how your organization is set up in Anthropic, not a Glow setting. If the Compliance API is not enabled, the key cannot be issued the compliance scopes and the connection fails (see Troubleshooting).
2
Open Claude admin settings
Log in to claude.ai as the Primary Owner of your Enterprise organization. Only Primary Owners can mint API keys.
3
Create the key with all required scopes
Create a new API key with a descriptive name (e.g., “Glow Integration”) and grant it all five scopes listed in Prerequisites.
4
Copy the key
Copy and securely store the key value. It is displayed only once.
Complete the Integration
1
Provide the credential
Provide the API key to your Glow representative or enter it in the Glow console.
2
Connect in the Glow console
In the Glow console, open Integrations → Anthropic and enter the API key in the connection drawer.
Troubleshooting
The connection fails with 'requires an organization that belongs to a parent organization'
The connection fails with 'requires an organization that belongs to a parent organization'
This error comes from Anthropic when the Compliance API is not enabled for your organization. Anthropic enables it for Enterprise organizations set up under a parent organization (an umbrella org containing sub-organizations). Contact your Anthropic account team to enable the Compliance API, then re-issue the key with the compliance scopes.
The connection fails with an HTTP 403 / scope error
The connection fails with an HTTP 403 / scope error
The API key is missing one or more required scopes. Confirm the key carries all five scopes listed in Prerequisites:
read:analytics, read:compliance_activities, read:compliance_org_data, read:compliance_org_settings, and read:compliance_user_data. Re-mint the key with the missing scopes if needed.Why is recent analytics data missing?
Why is recent analytics data missing?
The analytics engagement endpoints only expose a day once it has settled, so the most recent days are not yet available. Glow fetches up to the latest settled day and re-fetches a lookback window each run to recover any missed days.